Terms and Conditions

Please read these Terms and Conditions ("Terms") carefully before using the Halton Event Rentals website ("Website") and engaging in any transactions with Halton Event Rentals ("Company," "we," or "us"). These Terms govern your access to and use of the Website, as well as any rentals or purchases made through the Website. By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of these Terms, please refrain from using the Website.

1. General Requirements

  • A valid credit card and driver’s license are required for renting any items.

2. Definitions

  • Rental Company: Refers to Halton Event Rentals, including its owners, officers, directors, and employees.

  • Customer(s): Includes the primary renter, guests/visitors of the Customer, and their agents, contractors, and/or employees.

  • Rental Agreement: Refers to the itemized list of rental items included in the electronic estimate or invoice, which, upon signature/acceptance and/or payment of a deposit or full amount, signifies the Customer's agreement with its terms.

  • Rental Center: Refers to Halton Event Rentals’ facility, showroom, warehouse, or any other location used for storage, maintenance, or transfer of equipment.

3. Obligations and Payment

  • The Customer acknowledges the responsibility of reading and understanding these Terms in their entirety.

  • The Customer authorizes Halton Event Rentals to charge their credit card for any damages incurred during the rental period.

4. Payment Policy

  • A 25% non-refundable deposit is required to confirm the reservation.

  • The remaining 75% balance must be paid in full seven days prior to the event date.

  • By booking with Halton Event Rentals, the Customer authorizes automatic charges for the remaining balance on the specified date.

  • Payment methods include e-transfer to info@haltoneventrentals.com, cash, credit card, or cheques payable to “Halton Event Rentals.”

  • Failure to meet payment obligations may result in order cancellation without refunding the 25% deposit or incurring late payment charges.

  • Cancellations:

    • The 25% deposit is non-refundable under any circumstances.

    • No cancellations will be processed within seven days of the event date.

  • Adjustments to orders can be made until seven days before delivery but cannot reduce the total price below the original invoice balance.

5. Possession and Title

  • Halton Event Rentals will reserve the listed items in the Rental Agreement for the Customer upon receiving:

    1. A non-refundable 25% deposit.

    2. A signed and dated copy of these Terms and the Rental Agreement.

  • The rental period begins and ends as per the times specified in the Rental Agreement or invoice.

  • If rental items are unavailable before the delivery date, Halton Event Rentals may offer reasonable substitutes or issue credits without liability.

  • All rental items remain the property of Halton Event Rentals. The Company reserves the right to reclaim items without notice or legal process.

6. Unsafe Conditions and Inclement Weather

  • Halton Event Rentals reserves the right to refuse installation or delivery of equipment due to unsafe conditions or weather.

  • In case of unsafe weather, orders may be canceled.

  • Tents provide limited protection from weather conditions. Customers must evacuate tents during severe weather.

7. Delivery

  • Delivery schedules are subject to delays due to factors beyond the Company’s control (e.g., traffic, weather).

  • Customers must verify all items upon delivery and sign the delivery invoice.

  • The Customer is responsible for any damage or injury during the use of delivered equipment.

8. Customer Pick-Up and Return

  • Customers are responsible for loading, unloading, and securing items in their vehicle. Halton Event Rentals is not liable for any resulting damages.

  • Pick-up and return times are Monday to Sunday, 10:00 AM - 6:00 PM, or as specified in the order.

  • Equipment not claimed during the scheduled time may be re-rented, and the Customer may remain liable for payment.

  • Returns must not be scheduled outside of pick-up and drop-off hours.

9. Equipment Return and Missing Items

  • All rental items must be ready for pick-up at the scheduled time and placed in their original containers.

  • Equipment counts must be verified with Halton Event Rentals’ driver during pick-up.

  • Tables and chairs must be stacked unless the Customer has purchased setup/dismantle services ($1 per item for setup and $1 for dismantling).

10. Cleaning Policy

  • Chafing dishes must be rinsed and free of food residue. Avoid steel wool to prevent scratching.

  • Coffee urns must be rinsed thoroughly, leaving no coffee or tea residue.

  • A $5 cleaning fee per item applies to unclean returns.

11. Damaged Equipment

  • Customers are liable for the cost of any missing or damaged items. Charges will be applied to the credit card on file.

  • Damages or missing items must be reported immediately upon delivery or discovery.

12. Intellectual Property

  • All content on the Website, including text, graphics, logos, and software, is the property of Halton Event Rentals and protected by intellectual property laws.

  • Content is for personal and non-commercial use only. Unauthorized use, reproduction, or distribution is prohibited.

13. Modifications to the Terms

  • Halton Event Rentals reserves the right to modify or replace these Terms at any time without prior notice. Continued use of the Website signifies acceptance of the revised Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the province of Ontario, Canada.

15. Contact Us

If you have any questions or concerns about these Terms, contact us at:
📧 Email: info@haltoneventrentals.com
📞 Phone: (437) 605-3938

Effective Date: January 21, 2025

Last Updated: January 21, 2025