Frequently Asked Questions

Rental information

  • Our website has carefully been designed to give you seamless start to finish experience.

    You can make reservation by choosing from the following 3 options:

    1. 💻 INSTANT ONLINE BOOKING (24/7) 🕒

      1. Select Rental Period

      2. Browse Rental Items

      3. Add Items To Cart

      4. Complete Checkout

    2. 📧 EMAIL US

      info@haltoneventrentals.com

    3. 📞 CALL / TEXT US

      (437) 605-3938

    • Our rentals are per day, however we give you the flexibility to select a rental period that allows you to keep rentals for up to 48 hours or 2 days.

    • As long as you select you start and end time within 48 hour period, you will not be charged for an additional day

    • This allows you to pick items day prior to your event and return day after your event.

  • We recommend making reservation for your event as early as possible to ensure item and service availability.

    However, for small orders such as chairs, tables, chafing dishes, coffee urns we suggest making a reservation 1 week ahead of your event.

    We accept last minute reservation on condition we have item you are looking for available.

    If you are unable to book online last minute, please call us at (437) 605-3938 during business hours or send us a text during after hours to get an immediate response.

  • 1063 Kennedy Circle, Milton ON L9T 5S5

  • Ofcourse, please contact us to schedule your visit and we will be happy to show you any items or even demo functionality (for speakers, projector etc)

    We do not accept Walk-Ins as this is a Pick Up / Drop Off location only and not a showroom

Pick Up & Delivery

  • Yes, we offer delivery across GTA.

    Delivery can be selected during checkout when making an online reservation.

    Our standard delivery charge is $100 for upto 30KMS from L9T 5S5 that covers Milton, Oakville, Burlington and Georgetown (For Small Van Orders Only)

    Larger orders and deliveries beyond Halton Region are subject to additional distance charge at $2.5/Km after first 20 Kms

  • At checkout you will be prompted to select different options to get items delivered or to self pick up and return.

    We have enabled self service option where you get access to our location to pick up or return rental items without assistance.

    You are provided with detailed instructions on self pick up and return through email along with your order confirmation.

    Our storage is under 24/7 video surveillance to ensure self pick up and return process is smooth as well as this helps us to perform proper audit of our items.

  • Standard Delivery Process:

    • Items are delivered to your provided address upto 24 hours prior to start of your selected rental period

    • Items are picked up from your provided address upto 24 hours post end of your selected rental period

    • Standard delivery includes curbside delivery and pick up. It is customers responsibility to receive the order as they are stacked in an area that. is convenient (Garage, Driveway or Front Porch)

    • Customer is required to stack all items in the same manner as they were during delivery.

    • Time spent or requests to pick up scattered items will incur additional labour charges determined by our operations team.

    This process allows us to keep prices affordable and follow an efficient vehicle route.

    You are notified upto 24 hours ahead of your estimated delivery time and we work with you to ensure someone over 18 is available to accept delivery or supervise pick up.

    Exact Time Delivery:

    • Select this option in addition to standard delivery option if you require delivery and pick up of your rental items at specific time.

    This option is suitable if you do not have flexibility or have time constraints.

  • Yes, you will be prompted with Standard Delivery & Setup option at checkout when making an online reservation.

    Our standard setup includes setup of two 10×20 Popup tents, 30 Chairs and 10 Tables.

    Larger item quantities or tent setups will be subject to additional fees determined based on order size and equipment type.

  • We understand that life happens sometimes, kindly call or send us a text to inform us incase you are running behind schedule.

    Our late return policy is stated in our Terms and Conditions along with related charges.

    We try our best to accommodate these situations on a case by case basis. Letting us know helps in making arrangements for next customer who may be scheduled to pick up items in your possession.

Payment Methods & Security Deposit

    1. We accept all major credit cards (Visa, Mastercard and Amex),

    2. Interac: email transfer to info@haltoneventrentals.com

    3. Cash: This accepted along with a security deposit which is determined by your order size.

    4. EMT/EFT for corporate clients

    5. Klarna: If you wish to pay in installments (prompted at checkout online)

    • A 25% non-refundable reservation deposit is required at the time of booking to secure your rental items and reserve your event date.

    • The remaining 75% balance will automatically be charged to the credit card on file three days before the event date.

    • For same-day bookings or orders placed less than three days before the event, the 75% balance will be charged within 24 hours of placing the order.

    • Yes, additional charges such as HST, delivery fees, and damage waivers may apply.

    • These will be clearly outlined during the booking process and must be fully paid before the event date or upon delivery.

  • We process payments using secure platforms like Stripe, PayPal, or Interac, all of which adhere to industry-leading security standards. Your payment details are encrypted and securely handled during transactions. Credit card or payment information is stored in our system until the order is completed, ensuring the deposit and any potential damage charges are managed appropriately.

Order Changes, Cancellations & Refunds

  • Refunds are not typically issued once rental items are reserved and payment is made. However, we understand that unforeseen circumstances may arise, and refund requests will be evaluated on a case-by-case basis.

    Typically we will issue you a credit to be used for a future event to be used within 1 year of issue date.

    Please reach out to our customer support team to discuss your situation.

  • As per our policy, refunds are not provided for rental items, regardless of whether they are used or unused.

    • Yes, you can request to modify your order or reschedule the rental period by contacting us at least 24 hours in advance.

    • We’ll do our best to accommodate your request based on item availability.

    • Please note that additional charges may apply for changes that increase the rental cost.

Setup & Installation of Rental Equipment

    • With exception to Tents, all rental equipment is subject to additional setup fees and is not included in rental price.

    • You are prompted to select if you wish to add setup service for equipment, a team member will then discuss exact charges as this depends on equipment type and order size.

    • Setup of tents is included in our delivery service. All other equipment is typically stacked in one area for you to set up at your convenience unless a setup service was selected.

    • Our goal is minimize any effort on your end. However, we require setup area to be free of any obstructions, lawn to be mowed, patio furniture to be removed and ensure path to move items from parking to setup area is clear.

    • This ensures our setup is done in timely manner

    • Setup service obstructed by stairs, elevators, parking fees, uneven surface are subject to additional cost in delivery. This is typically adjusted in your invoice after discussing with you and coming to an agreement,

    • As long as we have clear instructions on where and how each item is required to be setup. We do not need you to be present.

    • However, it is best to be present to ensure your event has the equipment placed and installed as per your liking.

    • We take before and after pictures for all setups which are shared to your email to avoid any discrepancy in instructions provided.

    • If setup service was selected to your order, we ensure to pick up each item and dismantle where required.

    • It is customers responsibility to remove their personal items from our equipment (food plates on tables, decorations, table covers, trash, etc)

Cleaning & Maintenance

    • All items are expected to be returned in same condition as they were during pick up or delivery.

    • We make cleaning exception to Tables and Chairs as a convenience .

    • No cleaning required.

    • We require any trash or decorations to be removed.

    • We pressure wash tables and chairs after each rental.

  • Chafing Dishes:

    • We require all food debris to be removed, and dishes to be thoroughly rinsed and wiped dry.

    • Any chafing dishes returned unclean are subject to $5 fee per chafing dish.

    Coffee/Tea Urn:

    • We require all Beverage dispensers like Coffee/Tea Urns to be rinsed thoroughly and returned to us in same condition when picked up.

    • A cleaning fee of $5 per unclean Coffee/Tea Urn

  • Simply ensure all knobs are turned off after use, included gas knob on propane tank if rented from us.

  • Plastic Table Cloths: These are disposable items and not required to be returned

    Table Linens and Spandex Covers: Any stain that is not removed from standard wash will be subject to full replacement cost of linen charged to your credit card on file. (ex: Paint, Chewing Gum, Oil stain etc)

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