Frequently Asked Questions
Rental information
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Our website has carefully been designed to give you seamless start to finish experience.
You can make reservation by choosing from the following 3 options:
💻 INSTANT ONLINE BOOKING (24/7) 🕒
Select Rental Period
Browse Rental Items
Add Items To Cart
Complete Checkout
📧 EMAIL US
📞 CALL / TEXT US
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Our standard rental period is for up to 3 days / 72 hours (Sunday is excluded if it is during your rental period).
As long as you select you start and end time within 72 hour period, you will not be charged for an additional day
This allows you to pick items day prior to your event and return day after your event.
For Rentals over 3 Days and up to 1 Week Add Additional 50% to base rate
For Rentals between 1 week and 2 weeks Add 3x to base rate
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We recommend making reservation for your event as early as possible to ensure item and service availability.
However, for small orders such as chairs, tables, chafing dishes, coffee urns we suggest making a reservation 1 week ahead of your event.
We accept last minute reservation on condition we have item you are looking for available.
If you are unable to book online last minute, please call us at (437) 605-3938 during business hours or send us a text during after hours to get an immediate response.
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1236 Speers Rd Unit 11, Oakville, ON L6L 2X4
Our Customer Self Pick Up / Drop Hours are Mon-Sat 10AM-4PM
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Ofcourse, please contact us to schedule your visit and we will be happy to show you any items or even demo functionality (for speakers, projector etc)
Pick Up & Delivery
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Yes, we offer delivery across Ontario.
Delivery is automatically calculated during checkout when you enter your venue address.
We deliver from our Oakville location (1236 Speers Rd Unit 11) to your event venue and return for pickup after your rental period ends.
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Our delivery pricing starts at $100 CAD for addresses within 25km of our Oakville warehouse.
For venues/addresses beyond 25km, an additional $4 per kilometer is charged based on the exact distance to your location.
Enter your address at checkout to see your precise delivery cost before completing your booking.
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Yes. Customer pickup and return is available at no charge from our Oakville warehouse during business hours (Mon-Sat 10AM-4PM).
This is our most cost-effective option.
You can select your preferred pickup time during checkout, and items must be returned to the same location by the end of your rental period.
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Standard Delivery: Items are delivered within a flexible 4-hour window up to 24 hours before your rental starts, and picked up within 24 hours after your rental ends. We optimize routes to keep costs down and will notify you of your delivery window up to 24 hours in advance.
Exact Time Delivery (+$120): Choose this option if you need delivery or pickup at a specific time, before 8am, after 8pm, on Sunday, or if your venue has strict load-in restrictions (Condo Party Hall / Banquet Hall / Community Center)
This ensures dedicated scheduling outside our standard routing.
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Some orders require specialized vehicles beyond our standard delivery van:
Medium Load Surcharge (+$50): Required for orders needing a trailer (Round Tables, Stage, High Peak Tents, Multiple Pop Up Tents, etc)
Large Load Surcharge (+$150): Required for orders needing a box truck (Large quantity of items, or multiple large items that do not fit a trailer)
These fees cover additional vehicle costs, fuel, and specialized handling.
We will confirm if your order requires these based on item quantities, or you can select them during booking if you know your order will be large.
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Yes. For an additional $120 surcharge, we offer delivery and pickup between 8pm and 8am. This service is ideal for weddings and corporate events with strict venue schedules or limited load-in windows.
Select "Add Exact Time Delivery" and specify your time requirements in the order notes, or contact us to arrange after-hours service.
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Standard delivery includes curbside drop-off and pickup at your provided address.
Items are stacked in a convenient location (driveway, garage, or front porch).
It is your responsibility to receive the order and stack all items in the same manner for pickup.
Time spent collecting scattered items will incur additional labor charges.
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Setup is not included in delivery fees except for High Peak Tents / Stage / Pop Up Tents.
We offer a separate Standard Setup service for $100 which includes setup of small/medium* orders up to 3 equipment categories (e.g., Tables, Chairs, A/V, Games, Pipe & Drape)
Large orders or custom setups require additional fees based on order size and complexity.
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Standard delivery windows can be adjusted up to 48 hours prior to your event at no charge. Changes to Exact Time Delivery within 48 hours of your event may incur rescheduling fees.
Contact us immediately at (437) 605-3938 or email at info@haltoneventrentals.com
if your venue or timing requirements change.
Payment Policies
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We accept all major credit cards (Visa, Mastercard and Amex),
Interac: email transfer to info@haltoneventrentals.com
Cash: This accepted along with a security deposit which is determined by your order size.
EMT/EFT for corporate clients
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A 25% non-refundable reservation deposit is required at the time of booking to secure your rental items and reserve your event date.
The remaining 75% balance will automatically be charged to the credit card on file seven days before the event date.
For same-day bookings or orders placed less than seven days before the event, the 75% balance will be charged within 24 hours of placing the order.
Orders over $2000 require 50% deposit and remaining 50% due seven days prior to the event date
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Yes, additional charges such as HST, delivery fees, and damage waivers may apply.
These will be clearly outlined during the booking process and must be fully paid before the event date or upon delivery.
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We process payments using secure platforms like Stripe, PayPal, or Interac, all of which adhere to industry-leading security standards. Your payment details are encrypted and securely handled during transactions. Credit card or payment information is stored in our system until the order is completed, ensuring the deposit and any potential damage charges are managed appropriately.
Order Changes, Cancellations & Refunds
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Refunds are not issued once rental items are reserved and payment is made. However, we understand that unforeseen circumstances may arise, and refund requests will be evaluated on a case-by-case basis.
Typically, we will issue you a credit to be used for a future event to be used within 1 year of issue date.
Please reach out to our customer support team to discuss your situation.
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As per our policy, refunds are not provided for rental items, regardless of whether they are used or unused.
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Yes, you can request to modify your order or reschedule the rental period by contacting us at least 24 hours in advance.
We’ll do our best to accommodate your request based on item availability.
Please note that additional charges may apply for changes that increase the rental cost.
Setup & Installation of Rental Equipment
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With exception to Tents, all rental equipment is subject to additional setup fees and is not included in rental price.
You are prompted to select standard setup service for $100 which includes setup of any 3 equipment categories (ex: Tables, Chairs, A/V/ Games). Large orders or custom setup requirements are subject to additional charges to account for our time and effort. This will be communicated during reservation process or on-site depending on time and type of request.
Setup of tents is included in our delivery service. All other equipment is typically stacked in one area for you to set up at your convenience unless a setup service was selected.
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Our goal is minimize any effort on your end. However, we require setup area to be free of any obstructions, lawn to be mowed, patio furniture to be removed and ensure path to move items from parking to setup area is clear.
This ensures our setup is done in timely manner
Setup service obstructed by stairs, elevators, parking fees, uneven surface are subject to additional cost in delivery. This is typically adjusted in your invoice after discussing with you and coming to an agreement,
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As long as we have clear instructions on where and how each item is required to be setup. We do not need you to be present.
However, it is best to be present to ensure your event has the equipment placed and installed as per your liking.
We take before and after pictures for all setups which are shared to your email to avoid any discrepancy in instructions provided.
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If setup service was selected to your order, we ensure to pick up each item and dismantle where required.
It is customers responsibility to remove their personal items from our equipment (food plates on tables, decorations, table covers, trash, etc)
Cleaning & Maintenance
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All items are expected to be returned in same condition as they were during pick up or delivery.
We make cleaning exception to Tables, and Chairs as a convenience .
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No cleaning required.
We require any trash or decorations to be removed.
We pressure wash tables and chairs after each rental.
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Chafing Dishes:
We require all food debris to be removed, and dishes to be thoroughly rinsed and wiped dry.
Any chafing dishes returned unclean are subject to $5 fee per chafing dish.
Coffee/Tea Urn:
We require all Beverage dispensers like Coffee/Tea Urns to be rinsed thoroughly and returned to us in same condition when picked up.
A cleaning fee of $5 per unclean Coffee/Tea Urn
Popcorn / Cotton Candy Machines:
We require concession equipment to be free of debri and wiped with damp cloth.
A cleaning fee of $25 applies if extensive cleaning is required
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Simply ensure all knobs are turned off after use, included gas knob on propane tank if rented from us.
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Plastic Table Cloths: These are disposable items and not required to be returned
Table Linens and Spandex Covers: Any stain that is not removed from standard wash will be subject to full replacement cost of linen charged to your credit card on file. (ex: Paint, Chewing Gum, Oil stain etc)
Damaged or Missing Items
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Customer Responsibility: You are responsible for all rental equipment from the time you receive it until it is returned.
Damage or Loss: If any item is damaged or missing upon return, you will be responsible for the cost of replacement.
Replacement Charge: A charge equivalent to the current market value of the item will be communicated and charged to your credit card on file.
Missing Items: If an item or part is missing, our support team will work with you to allow additional time for recovery before charging for replacement.
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