Halton Event Rentals - Terms & Conditions

📞 Communication Policy:

  • Communication Consent:
    By placing an order, the customer agrees to receive communications related to their rental order via email and/or text message using the contact details provided. Customers can opt out of communication by emailing info@haltoneventrentals.com to withdraw consent.

🔒 Requirements:

  • Credit Card & Govt Issued ID: Mandatory for all rentals.

💳 Payment Policy:

  • Full Payment Required: To confirm your reservation.
  • Automatic Charges: The customer authorizes Halton Event Rentals to charge the credit card on file for damages or additional charges arising from modified reservations.
  • Payment Methods: Accepted forms include e-transfer, cash, credit card, or cheque payable to “Halton Event Rentals.”
  • Late Payments: Orders may be canceled without refund if payment is not received by the due date.

🚗 Customer Self-Pickup & Drop-Off:

  • Responsibility: Customers handle loading, unloading, and securing rental equipment.
  • Condition of Goods: Items are rented "as is." Verify and accept their condition during pickup or delivery. Acceptance confirms the items are in good working order unless noted in the rental agreement.
  • Pickup/Return Timing: Mon-Fri: 8 AM-8 PM, Sat-Sun: 10 AM-6 PM, or as stated in your order.
  • Process: Detailed self-pickup/drop-off instructions are provided upon reservation.

🎪 Equipment Damage / Return Policy:

  • Damages & Missing Items: Customers will be charged the full retail value for damaged or missing items. Report any issues immediately.
  • Chafing Dishes: Must be returned clean. A $5 cleaning fee applies if not properly cleaned. Avoid using steel wool for cleaning.

🚚 Delivery & Pickup Service:

  • Delivery Schedule: Deliveries occur up to 24 hours before the reservation start time, and pickups occur up to 24 hours after the reservation ends.
  • Rental Period: Defined by the selected start and end dates/times.
  • Delivery Conditions: Unsafe conditions or severe weather may prevent delivery.
  • Pickup Readiness: Items must be stacked and stored at the original drop-off location unless setup service was included.

📅 Cancellations & Adjustments:

  • Refund Policy:
    • 2 Weeks Prior: Full refund.
    • 1 Week Prior: 50% refund.
    • Less Than 1 Week: No refund.
  • No Refunds for Unused Items: No refunds or discounts are issued for items that are not used, as the rental charge applies to the rental period, not usage.
  • Credit Option: Credits may be issued case-by-case for cancellations due to unforeseen circumstances, valid for one year from the original reservation date.
  • Order Adjustments: Changes can be made up to 24 hours before delivery but cannot reduce the total price below the initial payment.

⚠️ Liability:

  • Responsibility: The customer is liable for property damage or personal injury resulting from the use of rented items.
  • Proper Use: Rented items are not for standing/leaning. Use on level grounds only. Chairs support up to 220 lbs; tables up to 600 lbs.
  • Pop-Up Tents: Customers must monitor weather and water buildup on tents during rain. Notify Halton Event Rentals immediately to avoid damage or injury.

🔧 Loss & Damage:

  • Responsibility: Customers are responsible for all equipment from receipt to return.
  • Replacement Costs: Full retail value will be charged for damaged, lost, or stolen items.

⏰ Late Returns:

  • On-Time Return: Rentals must be returned on the agreed date/time to avoid extra charges:
    • 1st Hour: No charge.
    • 1-4 Hours Late: 20% of a rental day.
    • Over 4 Hours Late: Full additional rental day charge.

🛠️ Additional Terms:

  • Event Setup & Takedown: If setup service is added, customers must ensure the site is ready before delivery to avoid delays.
  • Weather Impact: For outdoor events, weather-related delays or cancellations may incur additional fees unless otherwise arranged in advance.

By renting equipment from Halton Event Rentals, you agree to these Terms & Conditions.